Dinas Integration Services CIC is committed to safe, fair and accountable practice. Select a policy to read it, or download it as a PDF. Policies are reviewed at least every three years.
Safeguarding Policy
Policy Summary
This policy outlines how Dinas Integration Services CIC safeguards children, young people, adults at risk, staff, volunteers, and community members who come into contact with our organisation.
Policy Owner
- Directors of Dinas Integration Services CIC
Policy Lead
- Designated Safeguarding Lead (DSL)
Review Cycle
Every 3 years or sooner if legislation changes.
Purpose
Dinas Integration Services CIC is committed to creating a safe, inclusive, and respectful environment for everyone who engages with our organisation.
We recognise that safeguarding is everyone’s responsibility.
This policy explains:
- How we prevent abuse, exploitation, neglect, and harm
- How safeguarding concerns are reported and managed
- Our responsibilities towards children and adults at risk
- Our commitment to safer working practices
Scope
This policy applies to:
- Staff
- Volunteers
- Trustees/directors
- Sessional workers
- Students and interns
- Partner organisations
- Contractors
- Anyone representing Dinas Integration Services CIC
Safeguarding Principles
Dinas Integration Services CIC will:
- Promote the welfare and safety of children and adults at risk
- Maintain a zero-tolerance approach to abuse and exploitation
- Work in a trauma-informed and person-centred way
- Respect dignity, culture, faith, identity, and lived experience
- Listen to the voice of the individual
- Work collaboratively with statutory safeguarding agencies
- Ensure safeguarding concerns are acted upon appropriately
maintain confidentiality while sharing information where necessary to protect someone from harm
Types of Safeguarding Concerns
Safeguarding concerns may include:
- Physical abuse
- Emotional abuse
- Sexual abuse
- Neglect
- Domestic abuse
- Modern slavery
- Trafficking
- Financial abuse
- Discriminatory abuse
- Online exploitation
- Radicalisation
- Exploitation linked to immigration status
- County lines and criminal exploitation
- Harmful cultural practices including forced marriage and FGM
Reporting Concerns
Any safeguarding concern must be reported immediately to the Designated Safeguarding Lead.
If someone is in immediate danger, emergency services must be contacted by calling 999.
Dinas Integration Services CIC will:
- Record concerns appropriately
- Maintain secure safeguarding records
- Refer concerns to statutory services where required
- Support staff and volunteers involved in safeguarding incidents
Safer Recruitment
Dinas Integration Services CIC is committed to safer recruitment practices including:
- DBS checks where appropriate
- References
- Identity checks
- Safeguarding training
- Clear role descriptions
- Safeguarding discussions during recruitment
Training
All staff and volunteers will receive safeguarding awareness training appropriate to their role.
Additional safeguarding training will be provided to safeguarding leads and relevant staff.
Related Policies
- Safeguarding Children Procedure
- Safeguarding Adults Procedure
- Code of Conduct
- Equality, Diversity & Inclusion Policy
- Data Protection Policy
- Whistleblowing Policy
- Lone Working Policy
Equality, Diversity & Inclusion Policy
Policy Summary
This policy outlines Dinas Integration Services CIC’s commitment to equality, diversity, inclusion, dignity, fairness, and anti-discriminatory practice.
Purpose
Dinas Integration Services CIC is committed to building an inclusive organisation where everyone is treated with dignity, fairness, and respect.
We value diversity and recognise the importance of creating equitable opportunities for all.
Our Commitment
We will:
- Promote equality of opportunity
- Challenge discrimination and prejudice
- Create inclusive and accessible services
- Respect cultural, religious, and linguistic diversity
- Support individuals experiencing disadvantage and exclusion
- Promote anti-racist and trauma-informed practice
- Make reasonable adjustments where possible
- Ensure services are welcoming and inclusive
Protected Characteristics
Dinas Integration Services CIC recognises the protected characteristics under the Equality Act 2010 including:
- Age
- Disability
- Race
- Religion or belief
- Sex
- Sexual orientation
- Gender reassignment
- Pregnancy and maternity
- Marriage and civil partnership
Inclusion in Service Delivery
We are committed to:
- Accessible communication
- Interpretation and translation support where possible
- Culturally appropriate engagement
- Involving people with lived experience in shaping services
- Reducing barriers to participation
- Supporting vulnerable migrants and marginalised communities
Responsibilities
Everyone connected to Dinas Integration Services CIC has a responsibility to:
- Treat others respectfully
- Challenge discriminatory behaviour
- Contribute to an inclusive culture
- Follow this policy
Reporting Concerns
Any concerns relating to discrimination, harassment, bullying, or exclusion should be reported to management.
All concerns will be taken seriously and addressed appropriately.
Data Protection & GDPR Policy
Policy Summary
This policy explains how Dinas Integration Services CIC collects, stores, uses, and protects personal information in line with UK GDPR and the Data Protection Act 2018.
Purpose
Dinas Integration Services CIC is committed to protecting personal information and respecting the privacy rights of individuals.
Data Protection Principles
We will ensure personal data is:
- Processed lawfully, fairly, and transparently
- Collected for legitimate purposes only
- Relevant and limited to what is necessary
- Accurate and kept up to date
- Stored securely
- Retained only as long as necessary
Types of Information
We may collect:
- Contact details
- Support needs
- Safeguarding information
- Equality monitoring information
- Volunteer and staff records
- Referral information
Confidentiality
Personal information will only be shared:
- With consent
- Where legally required
- Where safeguarding concerns exist
- Where there is a risk of serious harm
Data Security
Dinas Integration Services CIC will:
- Password protect devices
- Securely store paper records
- Restrict access to confidential information
- Securely dispose of records
- Report data breaches appropriately
Individual Rights
Individuals have the right to:
- Access their information
- Request corrections
- Request deletion where appropriate
- Withdraw consent
- Complain to the Information Commissioner’s Office (ICO)
Code of Conduct
Purpose
This Code of Conduct outlines the standards of behaviour expected from everyone representing Dinas Integration Services CIC.
Expected Standards
All representatives of Dinas Integration Services CIC must:
- Act professionally and respectfully
- Maintain appropriate boundaries
- Uphold confidentiality
- Safeguard children and adults at risk
- Avoid discrimination and harassment
- Act honestly and with integrity
- Represent the organisation positively
- Follow organisational policies and procedures
Unacceptable Behaviour
Unacceptable behaviour includes:
- Bullying or harassment
- Discriminatory behaviour
- Abuse of power
- Breaches of confidentiality
- Inappropriate relationships
- Misuse of organisational resources
- Substance misuse during work activities
Social Media
Staff and volunteers must use social media responsibly and avoid behaviour that may damage the reputation of Dinas Integration Services CIC.
Complaints Policy
Purpose
Dinas Integration Services CIC welcomes feedback and is committed to responding fairly and transparently to complaints.
What Is a Complaint?
A complaint is an expression of dissatisfaction about:
- Services
- Staff conduct
- Volunteer conduct
- Communication
- Decisions made by the organisation
How to Make a Complaint
Complaints may be made:
- Verbally
- By email
- In writing
- Through an advocate or representative
Our Commitment
We will:
- Listen respectfully
- Respond fairly
- Maintain confidentiality where possible
- Investigate concerns appropriately
- Aim to respond within reasonable timescales
- Use feedback to improve services
Whistleblowing Policy
Purpose
Dinas Integration Services CIC encourages staff and volunteers to report concerns about wrongdoing, unsafe practice, or misconduct.
Concerns May Include
- Safeguarding failures
- Fraud
- Abuse
- Discrimination
- Unsafe practice
- Criminal activity
- Breaches of policy
Protection
Anyone raising concerns in good faith will be protected from retaliation or unfair treatment.
Volunteer Policy
Purpose
Dinas Integration Services CIC recognises the valuable contribution volunteers make to our organisation and communities.
Our Commitment to Volunteers
We will:
- Provide induction and training
- Offer supervision and support
- Ensure volunteers are treated fairly and respectfully
- Provide safeguarding guidance
- Promote inclusion and wellbeing
Volunteer Responsibilities
Volunteers are expected to:
- Follow organisational policies
- Maintain confidentiality
- Behave respectfully
- Complete relevant training
- Safeguard service users
Lone Working Policy
Purpose
This policy aims to protect staff and volunteers who work alone or in community settings.
Lone Working Risks
Risks may include:
- Home visits
- Outreach activities
- Travelling alone
- Working outside normal hours
- Working with individuals experiencing crisis or trauma
Safety Measures
Dinas Integration Services CIC will:
- Conduct risk assessments
- Maintain communication systems
- Provide safeguarding guidance
- Ensure staff know emergency procedures
- Avoid unnecessary risks
Professional Boundaries Policy
Purpose
This policy outlines expectations regarding professional relationships and boundaries.
Staff and Volunteers Must Not
- Develop exploitative relationships
- Accept inappropriate gifts or money
- Share personal financial information
- Engage in relationships that may create conflicts of interest
- Communicate inappropriately online
Appropriate Relationships
All relationships with service users must remain:
- Respectful
- Professional
- Transparent
- Safeguarding focused
Health & Safety Policy
Purpose
Dinas Integration Services CIC is committed to maintaining a safe and healthy environment for staff, volunteers, service users, and visitors.
Commitments
We will:
- Undertake risk assessments
- Maintain safe working environments
- Provide health and safety guidance
- Report accidents and incidents
- Promote wellbeing
- Comply with health and safety legislation
DOCUMENT CONTROL
- Organisation: Dinas Integration Services CIC
- Version: 1.0
- Approved By: Directors
- Review Period: Every 3 Years
Applicable Legislation Includes:
- Equality Act 2010
- Human Rights Act 1998
- Data Protection Act 2018
- UK GDPR
- Children Act 1989 & 2004
- Social Services and Well-being (Wales) Act 2014
- Safeguarding Vulnerable Groups Act 2006
- Health and Safety at Work Act 1974
- Modern Slavery Act 2015